Our team
Staff team
Meg Ingram
Operations and Special Projects Lead
they/them
Meg is a multiply-disabled accessibility advocate with a passion for project management, planning coordination, and equitable education. Drawing from their background working in both higher education and social services, they have a deep passion for carving out accessible processes and building meaningful relationships within and across sectors.
Meg holds an M.A. in Sociology, with a focus in disability studies, from Queen’s University, and a B.A. in Sociology from the University of Victoria. They most recently worked as a Teaching Adjunct at Queen’s University’s School of Kinesiology and Health Studies, where they taught on the intersections of disability, mental health, and public policy.
Ultimately, across all venues, personal, professional, and creative, Megan is guided by an orientation to accessibility and equity based in both their own lived-experience as a queer multiply-disabled person, their experience being raised by a disabled mother, and an enduring commitment to their communities.
Mette Aubé
Accessibility Consultant
she/her
Mette has worked with accessibility and inclusion in the workplace and the built environment for over a decade. She has designed and delivered accessible learning and development since 2005. Her focus on workplace systems, spaces, policies, and leadership mindset stems from her lived experience as a person with multiple invisible disabilities that have impacted her experience in the public, private, and corporate sectors.
Projects include consulting with a global non-profit on redesigning promotion and succession planning to improve equity, working with private sector clients to design accessibility-focused return-to-office policies, designing physically accessible and mind-friendly study spaces for a university and corporate clients.
Mette holds an MA, is completing a MDes in inclusive design, and has completed additional training in collaborative leadership, design thinking, and coaching. She is relentlessly curious and appreciates any opportunity to learn or experience something new.
Nora Loyst
Accessibility Consultant
she/her
Nora brings expertise in service delivery, facilitation, and community engagement. She is passionate about collaborating with community to translate accessibility planning into practice.
Nora holds a B.A. in Health and Community Services from UVic and is currently completing her Masters in Leadership Studies.
She’s built a career around service delivery, with experience in post-secondary student services, supported employment, and inclusive childcare consulting. Nora leads the Accessible Client Service Training for Teams and works with clients to uncover and address the hidden demands, expectations, and assumptions within their services.
Her commitment to accessibility is guided by her own lived experience as a person with a disability and is enriched by the varied perspectives and experiences of her friends, family, and community.
Trish Kelly
Managing Director
she/her
Trish is a purpose-driven leader with over two decades of experience helping organizations operationalize their social goals.
As an accessibility subject matter expert, she has helped Canadian organizations create more disability inclusive workplaces .
She has a passion for digital accessibility and has led the development of accessible e-learning courses and websites.
She was the lead writer on Disability Alliance of BC’s Developing Your First Accessibility Plan and A Guide to Accessibility and Equity Guide for Food Banks.
Her knowledge of Diversity, Equity, Inclusion and Accessibility is informed by her experience as a leader in socially responsible organizations, as a justice-focused advocate in the community, and as a child of a disabled parent. She is a citizen of the Métis Nation of BC.
Sarah Molder
Accessibility Consultant
she/her
Sarah is an accessibility professional with seven years of experience leading complex and innovative projects around accessible employment.
Since joining Untapped, her work has revolved around knowledge translation. She uses her plain language and accessibility expertise to help clients understand critical disability concepts and how they apply to their organization.
With a rich background in accessible employment, she also leads Untapped Accessibility’s work in preparing for BC’s draft employment standards.
As a young professional who has learned to navigate the working world with high anxiety, she brings a youth-advocate lens to her work and a passion for creating conditions that support the next generation to thrive in their employment.
Our associates
Anu Pala BA, CPCC
she/her
Anu is an accessibility professional with over two decades of experience working with community driven organizations and consulting.
Her key focus has been in the areas of career and life coaching, digital accessibility, and women’s empowerment programs. She also has a background in the radio, television, and podcasting industry.
Through her work, Anu has been instrumental in shifting perceptions about disability in the workplace, education facilities, and beyond. Her work is informed through her lived experience of sight loss.
Anu’s work has been featured in various publications that further builds awareness on how to reduce barriers and create inclusion for persons with disabilities including the creation of a national integrated toolkit for EAL instructors and the production of three podcasts.
Anu is also a professional speaker and has given keynotes and presented at numerous conferences throughout her career.
Melissa Lyon, M.Ed., B.Ed., TESOL
she/her
Melissa is an accessibility consultant who has lived experience as a person with a disability, having cerebral palsy and epilepsy.
She has a masters degree in Special Education from Vancouver Island University (VIU) and is passionate about celebrating diversity and promoting inclusion. Her services include creating and facilitating customized courses and workshops, supporting organizations as they create their accessibility plans, developing accessibility resources and articles, and mentoring others.
Melissa has worked on contract as an instructor at VIU, Capilano University, and the Open Door Group, teaching non-credit courses related to disability awareness. She has also worked at the University of Victoria and Camosun College, supporting their diversity and inclusion initiatives. In addition, she has worked as a consultant, writer, and resource developer at various non-profit disability-serving organizations. Melissa is a member of the BC Employment Accessibility Standard Committee and is on the provincial committee that is guiding the BC Employment Strategy for Youth.
Robbie McDonald
she/her
Roberta (Robbie) McDonald brings decades of communications expertise and robust insight as an Untapped Accessibility associate.
As a deaf and neurodivergent accessibility consultant, she works with organizations to remove barriers and deepen disability inclusion. She crafts workshops highlighting the benefits of neuro-inclusive teams, blending data and pop culture for an engaging and immersive experience.
A firm believer in the power of community, she is a graduate of the Community Capacity Building program with SFU and was nominated as a Workplace Inclusion Champion by Open Door Group. As Project Manager with the Disability Alliance of BC, she supports public sector organizations on their path to meeting Part 3 of the Accessible BC Act.
Leanna Manning
she/they
Leanna is an accessibility consultant who supports organizations to deliver on accessible messaging as part of their overall communications.
She specializes in plain language communications, digital accessibility, and conscious and inclusive language. She applies these skills through a combination of copywriting, editing, rewriting, consulting, and training.
With over a decade of professional experience and her own lived experience with disability and divergence, Leanna brings a unique perspective and passion to her work.
She approaches every project from a place of curiosity and creativity to find unique approaches that work for everyone. Every project is an opportunity to learn something new.
Leanna writes about accessibility and shares her creative process on her website www.leannamanning.com.
Hayf Abichahine
he/him
Hayf is an accessibility and equity consultant with over 14 years of experience in leadership, community engagement, as well as project management and development. He focuses on supporting organizations to create environments where groups who have been historically marginalized, such as gender-diverse people and 2SLGBTQIA+ communities, thrive. Hayf works closely with clients to offer tailored workshops, inclusion audits, and help build inclusive teams with the goal of creating more accessible organizations.
Hayf is also a photographer who focuses on increasing the visibility of equity-deserving people. His work is guided by a commitment to intersectionality, trauma-informed practices, and reconciliation with Indigenous communities on Turtle Island and beyond. In a past role at Trans Care BC, Hayf co-led the growth of a provincial program and worked on national equity, diversity and inclusion advocacy campaigns, including “We Are Allies“. Hayf’s passion for social justice and his broad skill set allow him to create meaningful, lasting change with clients.
Amy Nash
they/them
Amy is a queer, trans, and disabled advocate for accessibility, diversity, and inclusion.
Originally from Wales, UK, they’ve called Turtle Island home since 2013.
With a background in marketing, policy development, and disability employment coaching, they bring over a decade of experience empowering individuals and organizations to create environments where everyone feels valued, respected, and empowered to thrive.
Whether through personal development coaching, accessibility & equity consultation, or storytelling, Amy is dedicated to building a more inclusive world.
Samuel Dunsiger
he/him
With broad skill sets informed by his background in the worlds of journalism, marketing/communications, consulting, education and career coaching, Samuel is a writer/storyteller, career advisor and accessibility advocate. As someone who is neurodivergent and has a speech disability, he uses his writing to normalize authentic experiences of living with disability through storytelling.
As an accessibility consultant, career advisor and job developer, he works within the intersection of disability and employment, specializing in supporting job seekers with disabilities in reducing barriers to finding employment, positioning their disability during the recruitment process, and advocating for their accessibility needs in the workplace.
Kian Merrikh
he/him
Kian is a passionate advocate for accessibility, human rights, and employment equity, bringing over seven years of experience in inclusion, diversity, equity, and accessibility (IDEA) to his work. An accomplished consultant with international experience, Kian specializes in guiding organizations to transcend compliance and cultivate an inclusive culture that empowers employees and enhances service delivery.
Previously, Kian served as the Accessibility and Employment Equity Officer at one of Canada’s top universities, where he led initiatives that ensured compliance with applicable Accessibility for Ontarians with Disabilities Act (AODA) standards and promoted equal employment opportunities for designated groups in Canada. His comprehensive approach to accessibility included developing proactive strategies, conducting training, and implementing systemic changes that have left lasting impacts on the organization and organizational culture.
Kian holds an MBA in Hospitality and Tourism, along with training as a systemic coach in Systemic Dynamics in Organizations.
Laura Vero-Augustine
she/her
Laura is an accessibility consultant with a background in architectural technology and over 20 years of experience working with corporate clients.
Her expertise spans both the built environment and enhancing accessibility in digital assets. Laura has designed and contributed to training programs focused on accessibility, equity, diversity, and inclusion throughout her career.
As part of a collaborative team, she played a substantial role in developing an AI-led interactive training module for Athabasca University, challenging professionals to consider accessibility from multiple dimensions.
Laura’s passion for accessibility is deeply personal, inspired by her own experiences navigating the world with ADHD and by advocating for family members with disabilities. Her first accessible design project involved modifying her grandmother’s home to support independent living. This experience sparked her belief that good design can remove barriers and empower people. Laura partners with corporations, builders, and design firms to create environments that are inclusive for all, driven by her conviction that accessibility benefits everyone.
Cliff Feng, MCP, RHFAC Professional
he/him
Cliff is an accessibility consultant and a Rick Hansen Foundation Accessibility Certification (RHFAC) Professional with deep expertise in accessibility in the built environment, inclusive wayfinding and signage, and accessibility assessments. He currently works as an Associate Project Manager in Facilities Management and Development at Vancouver Island University (VIU), where he supports a wide range of capital and planning projects with a strong focus on universal access.
Cliff was one of the founding members of VIU’s Universal Access Team and contributed to several major accessibility initiatives, including Canada’s first university accessibility map. He is the Signage Task Group Lead for Accessibility Standards Canada’s Technical Committee on Wayfinding and Signage and serves as a Mirror Committee Member on ISO Technical Committee 145 for public information symbols and guidance systems.
His consulting and planning experience spans post-secondary institutions, public agencies, and Indigenous communities, including serving as a community planner for Malahat Nation. He is especially passionate about planning for equity and inclusion for marginalized populations, including people with disabilities, Indigenous peoples, people of colour, and others who have been historically excluded.
Cliff holds a Master’s degree in Community Planning. His working languages include English, Chinese, and contracted braille.