Accessible design

Area of refuge sign in apartment building safe zone with intercom phone and instructions written and in Braille.

Emergency preparedness is an accessibility issue – and we’re getting it wrong

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After more than ten years working in accessibility, I’ve learned that it’s not just what’s written in an emergency plan that matters – it’s whether the plan actually works for everyone. As a Certified Accessibility Professional under the Rick Hansen Foundation Accessibility Certification Program (RHFAC), I’ve led built environment audits… Read More

Asian woman With Down Syndrome waitress taking order from customer at cafe using digital tablet

How do we define accessibility?

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Our consulting experience has taught us an important lesson. People have the desire and drive to build accessibility, but they don’t know what it looks like in practice. This makes sense because we don’t have a clear definition of accessibility that tells us how to “do it”. What does accessibility… Read More

Three people sitting around a table studying in a university library. One student has a prosthetic leg.

Building accessibility into service delivery at Kwantlen Polytechnic University

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Accessibility in a post-secondary environment reaches beyond the classroom. Students need equitable access to events, career development, counselling services, and all the other crucial services that support their academic and personal success. Recently, the Untapped team finished a project with Kwantlen Polytechnic University (KPU) on just that: expanding the accessibility… Read More

A woman of colour and a white man using a white cane walking through the hallway of an urban subway system. He is holding her arm for guidance.

Meaningful, accessible wayfinding signage

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Wayfinding signage is only truly effective when it is meaningfully accessible. Good signage empowers people to navigate spaces independently and confidently. Poorly designed signage, however, can create barriers, confusion, and frustration, especially for people with disabilities. Meaningful, accessible wayfinding signage is not about simply meeting minimum standards. It is about… Read More