Our team

Mette has worked with a variety of clients, leveraging her experience as a design professional and knowledge of organizational design and development to focus on systemic change. Her focus on workplace systems, spaces, policies, and leadership mindset stems from her lived experience as a person with multiple disabilities. She draws on her expertise in inclusive design to ensure that marginalized voices are centred in her work and that her clients design with the individuals they intend to support, rather than designing for them. She is relentlessly curious and appreciates any opportunity to learn or experience something new. Her past clients include the Bill and Melinda Gates Foundation, Amazon, and CAMH. Before joining Untapped, Mette was as a leader in Advisory at KPMG Canada.

Key focus areas: Mette has worked with accessibility and inclusion in the workplace and the built environment for over a decade. She has designed and delivered accessible learning and development since 2005. She has also designed and led accessible public engagements for university strategic planning, campus master plans, and public spaces. Inclusive design underpins all of her work.

Notable achievements: Mette holds an M.A. and is completing a Master of Design in inclusive design. She’s worked with private sector clients to design accessibility-focused return-to-office policies, and delivered organizational development and leadership development strategy focused on accessibility and inclusion to global organizations.

Languages: English

Sarah is an accessibility professional with eight years’ experience leading complex and innovative projects around accessible employment.

Having learned to navigate the working world with high anxiety, Sarah brings a youth advocate lens and a passion for creating conditions that support the next generation to thrive.

Key focus areas: Sarah specializes in knowledge translation. She uses her plain language, instructional design, and accessibility expertise to help clients understand critical disability concepts and how they apply to their organization. With a rich background in accessible employment, she also leads Untapped’s work in preparing for BC’s draft employment standards.

Notable achievements: Sarah was the lead writer on the City of North Vancouver Accessibility Plan, Law Foundation of British Columbia Accessibility Plan, North Vancouver City Library Accessibility Plan, and Vancouver Coastal Health Accessibility Plan. She also led the development of the School Site Accessibility Assessment Tool and Guide for Developing and Reviewing Accessible School District Policies. Before joining Untapped, Sarah led the initial stages of the Provincial Employment Strategy for Youth with Disabilities project, where she spearheaded the development of guiding principles for youth-focused employment support. She also led the creation of a provincial report highlighting disabled youth experiences around employment.

Languages: English

Trish is a purpose-driven leader with a passion for accessible leadership and more than two decades’ experience helping organizations operationalize their social goals. She’s held senior leadership positions in organizations including Accessible Employers, Potluck Café, and Greater Vancouver Food Bank.

Trish’s knowledge of Diversity, Equity, Inclusion and Accessibility is informed by her experience as a leader in socially responsible organizations, as a justice-focused advocate in the community, and as a child of a disabled parent. She is a citizen of the Métis Nation of BC.

Key focus areas: Trish brings expertise in accessible procurement, leadership, and governance. She has more than a decade of experience participating in municipal advisory committees and is an active member of the Squamish Accessibility Committee.

Notable achievements: Trish was the lead writer on Disability Alliance of BC’s Developing Your First Accessibility Plan and A Guide to Accessibility and Equity Guide for Food Banks. In 2024, she was invited to provide a keynote address for the Ottawa-based Accessible Canada Directorate. She was also nominated for a 2025 YWCA Women of Distinction Award.

Languages: English, conversational French, Southern Michif, and some ASL.

Zsuzsi is a radical planner rooted in anti-oppression movements and a purpose to work and live in ways that hold justice at the center.

She spent the last 20 years as a worker, consultant, and organizer in non-profits, government, public health, universities, and co-operatives. She brings a sharp critical and power analysis, unwavering core values, commitment to community, and relational approach to everything she does.

Newer to an explicitly accessibility-focused organization, Zsuzsi is grateful for the opportunity to deepen her understanding and practice of disability justice. 

Key focus areas: Facilitation and community engagement, instructional and process design, strategic planning, inclusive governance and participatory decision-making, qualitative research, shifting workplace culture, partnership management, food justice and dignified food access, anti-racism and decolonizing practices.

Notable achievements: Zsuzsi was a co-author with Untapped Accessibility of “Without barriers, stigma or fear: A practical guide to accessibility and equity for food banks”. She has her Masters in Planning.

Languages: English, French (a lifelong speaker short of being fluent)

Nora brings expertise in service delivery, facilitation, and community engagement, and is passionate about collaborating with community to translate accessibility planning into practice.

Nora’s commitment to accessibility is guided by her own lived experience as a person with disabilities, and is enriched by the varied perspectives and experiences of her friends, family, and community.

Key focus areas: Nora has built her career around accessible service delivery, with experience in post-secondary student services, supported employment, and inclusive childcare consulting.

Notable achievements: Nora developed Untapped’s Accessible Client Service Framework and works with clients to uncover and address the hidden demands, expectations, and assumptions within their services. She holds a B.A. in Health and Community Services from UVic and is currently completing her master’s degree in leadership studies.

Languages: English

Meg is a multiply-disabled accessibility advocate with a passion for project management, planning coordination, and equitable education, and a background in post-secondary education and disability studies.

Meg is guided by an orientation to accessibility and equity based in their own lived experience as a queer multiply-disabled person, their experience being raised by a disabled mother, and an enduring commitment to their communities.

Key focus areas: Meg has a deep passion for community-engaged research and analysis that is both data-driven and guided by relationships. Trained in both qualitative and quantitative research methods, Meg finds fulfillment in building and facilitating research approaches tailored to client needs. Meg also has a background in instructional design and alternative knowledge translation.

Notable achievements: Meg holds an M.A. in Sociology, with a focus in disability studies, from Queen’s University, and a B.A. (Hons) in Sociology from the University of Victoria. They are currently a PhD student and Vanier Scholar at the University of Guelph in the Social Practice and Transformational Change program. There, their research focuses on the attitudinal barriers surrounding pain measurement of queer disabled people assigned female at birth (AFAB) with reproductive pain.

Languages: English

Anu is an accessibility professional with over two decades of experience consulting and working with community-driven organizations.

Anu’s work is informed through her lived experience of sight loss. She has been instrumental in shifting perceptions about disability in the workplace, education sector, and beyond.

Key focus areas: Anu’s key focus areas include digital accessibility, training, and media production. She has a background in vocational rehabilitation, radio, television, and podcasting. Anu is also a professional speaker and has given keynotes and presented at numerous conferences.

Languages: English, Gujarati, Hindi

Lionel is a passionate storyteller and inclusion advocate with experience in facilitating and human resources in the energy sector. He holds a Bachelor of Management from the University of Lethbridge and was honoured with the City of Calgary’s Accessibility Advocacy Award in 2024.

As a disabled Filipinx-Canadian living with cerebral palsy, Lionel disrupts systems to create belonging. He challenges society’s definitions of disability, showing through storytelling that being disabled is not limited, but it’s limitless.

Key focus areas: Lionel focuses on disability inclusion training and specializes in fostering inclusive workplace cultures. He identifies and removes barriers in recruitment, onboarding, policy, performance management, safety, communications, and learning systems to make them more accessible.

Languages: English

Roberta (Robbie) McDonald brings decades of communications expertise and robust insight as an Untapped Accessibility associate.

As a deaf and neurodivergent accessibility consultant, Robbie works with organizations to remove barriers and deepen disability inclusion. A firm believer in the power of community, she is a graduate of the Community Capacity Building program with SFU and was nominated as a Workplace Inclusion Champion by Open Door Group.

Key focus areas: Robbie crafts workshops highlighting the benefits of neuro-inclusive teams, blending data and pop culture for an engaging and immersive experience. She also has a deep knowledge of the Accessible BC Act and supporting organizations with legislative compliance.

Languages: English

Therese is a human rights, equity, and accessibility expert with over 25 years of experience advancing human rights obligations and improving equity, diversity, inclusion, and accessibility in organizations.

Therese supports organizations to move beyond basic legal obligations to create fully inclusive and accessible workplaces. Her skills include research, consultations, report-writing, education, facilitation, communication, project management, policy and strategy development and implementation.

Key focus areas: Therese’s expertise lies in supporting organizations in accessibility strategy development and implementation to create disability inclusive workplaces. She also has strong proficiencies in reviewing and improving duty to accommodate processes.

Languages: English, French

With over a decade of experience in accessibility, research, and policy, Lison specializes in built environment audits and advancing disability inclusion through evidence-based strategies.

Passionate about creating equitable spaces, she brings warmth, collaboration, and both qualitative and quantitative research expertise to every project, ensuring solutions are grounded in community needs.

Key focus areas: Built environment accessibility audits, programs and services accessibility reviews, socio-economic research, policy analysis. Lison is a Rick Hansen Foundation Accessibility Certification (RHFAC) professional with expertise in Universal Design and inclusive engagement.

Languages: English, French

Melissa is passionate about celebrating diversity and promoting inclusion. Melissa has a master’s degree in Special Education from Vancouver Island University (VIU). She has worked on contract as an instructor at VIU, Capilano University, and the Open Door Group, teaching non-credit courses related to disability awareness. She has also worked at the University of Victoria and Camosun College, supporting their diversity and inclusion initiatives.

Melissa is an accessibility consultant who has lived experience as a person with a disability, having cerebral palsy and epilepsy. Melissa was a member of the BC Employment Accessibility Standard Committee and is on the provincial committee that is guiding the BC Employment Strategy for Youth.

Key focus areas: Melissa creates and facilitates customized courses and workshops, supporting organizations in creating accessibility plans, developing accessibility resources and articles, and mentoring others. In addition, she has worked as a consultant, writer, and resource developer at various non-profit disability-serving organizations.

Languages: English

Leanna is an accessibility consultant who supports organizations to deliver on accessible messaging as part of their overall communications.

With over a decade of professional experience and her own lived experience with disability and divergence, Leanna brings a unique perspective and passion to her work.

Key focus areas: Leanna specializes in plain language communications, digital accessibility, and conscious and inclusive language. She applies these skills through a combination of copywriting, editing, rewriting, consulting, and training.

Languages: English, Intermediate French, Intermediate Spanish

Hayf is an accessibility and equity consultant with over 15 years’ experience in leadership, community engagement, project management and development. His passion for social justice and his broad skill set allow him to co-create meaningful, lasting change.

Hayf’s work is guided by a commitment to intersectionality, trauma-informed practices, and reconciliation with Indigenous communities on Turtle Island and beyond. Hayf is also a photographer who focuses on increasing the visibility of equity-deserving people.

Key focus areas: Hayf focuses on supporting organizations to create environments where groups who have been historically marginalized, such as gender-diverse people and 2SLGBTQIA+ communities, thrive. Hayf offers tailored workshops and inclusion audits, and works closely with clients to help build inclusive teams to create more accessible organizations.

Languages: English, French (basic), Arabic (basic)

Whether through personal development coaching, accessibility consultation or storytelling, Amy is committed to co-creating a more inclusive and equitable world.

A queer, trans, and disabled advocate for access, equity, and belonging, Amy is originally from Wales, UK, and has called Turtle Island home since 2013. They currently live and work on the unceded territory of the Lheidli T’enneh First Nation in northern British Columbia.

Key focus areas: With a background in education, policy development, and disability employment, Amy brings over a decade of experience supporting individuals and organizations to build spaces where neurodivergent, disabled, and marginalized voices are heard, respected, and empowered.

Languages: English, French

With broad skill sets informed by his background in the worlds of journalism, marketing/communications, consulting, education and career coaching, Samuel is a writer/storyteller, career advisor, and accessibility advocate.

As someone who is neurodivergent and has a speech disability, Samuel uses his writing to normalize authentic experiences of living with disability through storytelling.

Key focus areas: As an accessibility consultant, career advisor, and job developer, Samuel works within the intersection of disability and employment, specializing in supporting job seekers with disabilities in reducing barriers to finding employment, positioning their disability during the recruitment process, and advocating for their accessibility needs in the workplace.

Languages: English, Intermediate French

Kian is a passionate advocate for accessibility, human rights, and employment equity, bringing over seven years of experience in inclusion, diversity, equity, and accessibility (IDEA) to his work.

Key focus areas: An accomplished consultant with international experience, Kian specializes in guiding organizations to transcend compliance and cultivate an inclusive culture that empowers employees and enhances service delivery. Kian served as the Accessibility and Employment Equity Officer at one of Canada’s top universities, where he led initiatives that ensured compliance with applicable Accessibility for Ontarians with Disabilities Act (AODA) standards and promoted equal employment opportunities for designated groups in Canada. Kian holds an MBA in Hospitality and Tourism, along with training as a systemic coach in Systemic Dynamics in Organizations.

Languages: English, Farsi (Persian)

Laura is an accessibility consultant with a background in architectural technology and over 20 years’ experience working with corporate clients.

Laura’s passion for accessibility is deeply personal, inspired by her own experiences navigating the world with ADHD and by advocating for family members with disabilities.

Key focus areas: Laura’s expertise spans both the built environment and enhancing accessibility in digital assets. Laura partners with corporations, builders, and design firms to create environments that are inclusive for all, driven by her conviction that accessibility benefits everyone. A Rick Hansen Foundation Accessibility Certification (RHFAC) professional, she can support business and building owners with their accessibility certifications.

Languages: English, Intermediate French

Cliff is an accessibility consultant and a Rick Hansen Foundation Accessibility Certification (RHFAC) professional with deep expertise in accessibility in the built environment, inclusive wayfinding and signage, and accessibility assessments. Cliff holds a master’s degree in community planning.

Cliff currently works as an Associate Project Manager in Facilities Management and Development at Vancouver Island University (VIU), where he supports a wide range of capital and planning projects with a strong focus on universal access.

Key focus areas: Cliff’s consulting and planning experience spans post-secondary institutions, public agencies, and Indigenous communities, including serving as a community planner for Malahat Nation. He is the Signage Task Group Lead for Accessibility Standards Canada’s Technical Committee on Wayfinding and Signage, and serves as a Mirror Committee Member on ISO Technical Committee 145 for public information symbols, signs, and guidance systems.

Languages: English, Chinese, contracted Braille

Sana is a researcher, daughter, sibling, lifelong student, and advocate. A Pakistani settler on the traditional territories of the Neutral, Anishinaabeg and Haudenosaunee peoples, she envisions a future where everyone – including non-human kin – can thrive.

Key focus areas: Sana specializes in advancing digital accessibility, fostering inclusive community engagement, and translating research into clear, actionable strategies. She creates capacity-building initiatives and training that prioritize plain language and practical application, enabling organizations to embed accessibility into their everyday practices. Grounded in an intersectional and interdisciplinary lens, her work connects accessibility to the broader conversations of equity, diversity, inclusion, and systemic change.

Languages: English, Urdu