Our services

We work with organizations to deliver accessibility that reaches beyond compliance to create truly inclusive organizations for all. 

From strategy development to community consultation and accessible communications design, Untapped’s team of accessibility experts will work with you to design solutions that are practical, relatable, and operationally relevant.

Accessibility plan development

Untapped has a proven five step process for leading organizations through development of an accessibility plan. We have a facilitative process that’s people-centered and ensures that community members with disabilities have a meaningful role in the development of the plan. We have written over a dozen accessibility plans for clients such as BC Institute of Technology, BC Housing, BC Lottery Corporation, Strathcona Regional District, Vancity Community Investment Bank and WorkSafeBC.

Through our work with Disability Alliance BC, we developed the quintessential how-to guide for BC organizations developing their first accessibility plan. We have also analyzed and provided feedback on draft accessibility plans for 45 school districts and 29 public libraries. 

Accessibility expert think tanks

An Accessibility Expert Think Tank brings together a group of 8-12 of accessibility subject matter experts to provide their professional experience and feedback on client’s project. Our Think Tanks have reviewed training curriculum, communications materials, and client policies.

A Think Tank helps clients to identify barriers and opportunities to improve accessibility. It’s a chance to hear firsthand from accessibility subject matter experts who also have lived experience of disability. Think Tank participants provide pointed feedback and make expert-level recommendations. Their professional knowledge and personal experience of accessibility barriers result in rich, actionable feedback about barriers and solutions.

The Think Tank bridges consultation and more traditional research. Clients walk away with a report that includes qualitative and quantitative data and overarching project guidance.

Think tanks are beneficial in multiple ways—they can meet the legal requirements for consulting persons with disabilities under the Accessible Canada Act while aligning with meaningful qualitative methods that produce rigorous, impactful research in academia.

Disability community engagement

Our team of consultants includes folks with consultation experience and lived experience of disability. We’re experts in conducting community engagement that is accessible and psychologically safe. In addition to barrier identification sessions, we’ve helped establish accessibility committees, disability-focused Employee Resource Groups, and broader community consultations. We can support recruitment, facilitation, and knowledge translation of findings. 

Accessible service delivery design

Training

Untapped offers a two-hour training session that prepares front-line staff and supervisors to deliver accessible client services using our Accessible Service Delivery Framework. Through engaging exercises and customized scenarios, your team will learn how to break down the demands of your service and build accessibility. They’ll gain skills to take immediate action to improve the accessibility of your services.

More specifically, participants will learn:

Service design

For organizations that want hands on support, our Accessible Service Delivery Framework can be applied to existing or new services. Untapped offers client service audits for existing services and co-design workshops to ensure new services are accessible from the start.

Accessibility awareness training

Attitudes and misconceptions can be some of the most challenging barriers to address. One of the most powerful ways to address these attitudes and misconceptions is by providing awareness training hosted by professionals with lived experience of disability and a deep knowledge of accessibility. Our team of consultants deliver awareness training for your internal teams to support a cultural shift to inclusion.

We welcome requests for customized trainings and are also happy to provide our following core course offerings. Please see our Training catalogue.

Tools to build sectoral capacity

We’ve worked with a variety of associations to develop resources that help their members adopt more accessible practices. We have led research and design, as well as development of multimedia elements for projects including: