Our trainings

Topic: Introduces the key principles of accessibility and accessibility compliance, including a practical look at language and models.

Level: Introductory

Standard length: 90 mins

Objective: Provides internal teams with a foundation in accessibility knowledge and insights into how it impacts their work.

By the end of the session, learners will be able to:

• Identify current language and out-of-date terms about disability
• Explain the key differences between the social model of disability and the medical model
• Describe the key requirements in relevant accessibility legislation and how your organization is complying with them
• Understand common barriers and how your organization can address them

Topic: Examines ableism as a system of oppression and uncovers the ways it has shaped our perspectives, including why interrupting ableism and practicing meaningful allyship is our collective responsibility.

Level: Introductory

Standard length: 120 minutes

Objective: Provides learners with an exploration of allyship, including strategies for being an active bystander and practicing useful skills, such as navigating missteps and responding to situations where ableism is present.

By the end of the session, learners will be able to:

• Define terms such as ableism, unconscious bias, allyship, and active bystander
• Understand the role of allyship in interrupting ableism and promoting inclusion
• Practice essential allyship skills, with the goal of fostering a more inclusive and equitable workplace culture

Topic: Explores key considerations and strategies for ensuring every aspect of a meeting is accessible to all

Level: Introductory

Standard length: 90 mins

Objective: Provides learners with practical tips for anticipating potential barriers, planning for accessibility, and ensuring an accessible experience during virtual, hybrid, or in-person meetings.

By the end of the session, learners will be able to:

• Identify and address common meeting barriers
• Evaluate meetings for accessibility
• Apply an accessibility lens to all aspects of planning, preparing, and hosting a meeting

Topic: Explores practices and recommendations for supporting and working with neurodivergent team members, developed based on extensive literature review and consultation with neurodivergent professionals.

Level: Introductory

Standard: 120 mins

Objective: Learn how to show up as an ally for neurodivergent colleagues.

By the end of the session, learners will be able to:

• Define neurodivergence, including the diversity of conditions the term refers to and the historical background of evolving language around it
• Examine the intersectional impact between neurodivergence and mental health
• Identify the key differences between the social model of disability and the medical model
• Describe common barriers for neurodivergent team members
• Identify ways to empower neurodivergent team members
• Identify ways to show up as an ally in a neuroinclusive team

Topic: Examines the common barriers relating to a range of experiences of disability that show up in each stage of the employee lifecycle.

Level: Intermediate

Audience: HR or People and Culture teams

Standard length: 90 mins

Objective: Understand the barriers that employees with disabilities face and how these interact with your organization’s accommodation and disclosure processes.

By the end of the session, learners will be able to:

• Understand the common barriers encountered throughout each stage of the employee lifecycle – recruitment, hiring, onboarding, development, and retention
• Define the terms accessibility, accommodation, and disclosure as it relates to disability in the workplace
• Identify key behaviours indicative of an accessible organization

Topic: Explores how people leaders can spark culture change and build inclusion into the foundation of their work.

Level: Intermediate

Audience: People leaders across your organization

Standard length: 90 mins

Objective: Understand the role you play in creating a disability-inclusive workplace as a people leader.

By the end of the session, learners will be able to:

• Distinguish between the concepts of accommodation and accessibility.
• Understand the key role leaders play in interrupting bias and creating culture shifts in their organizations.
• Identify opportunities within their roles for providing equal opportunity, being accountable, and measuring the progress of their efforts.

Topic: Explores how Facilities team scan identify and remove barriers in offices and public spaces.

Level: Introductory

Audience: Facilities teams or anyone responsible for aspects of the built environment

Standard length: 90 mins

Objective: Examine the accessibility of spaces, including the physical, sensory, and social elements.

Designed for Facilities teams or anyone responsible for aspects of the built environment, this session explores the many dimensions of an accessible environment. Moving beyond just physical elements, learners will explore barriers to accessibility in built environments across a variety of experiences.

By the end of the session, learners will be able to:

• Recognize barriers that exclude people with disabilities from communities, buildings, and programs
• Understand the various components of environments beyond just the physical elements, including sensory and social elements
• Identify opportunities for improvement in creating more inclusive spaces

Topic: Covers key principles for teams responsible for conducting public engagement with disability communities.

Level: Introductory

Audience: Individuals and teams who engage with the disabled community

Standard length: 90 mins

Objective: Understand the key principles for engaging with disabled stakeholders, including creating inclusive environments and asking meaningful questions.

Designed for anyone looking to engage meaningfully with the disabled community, this session covers accessible session design, inclusive language, psychological safety, and how to showcase your commitment to accessibility in effective and meaningful ways.

By the end of the session, learners will be able to:

• Identify the basic principles of inclusive language and psychological safety in an engagement setting
• Describe strategies for creating safe environments for people with disabilities and facilitators during engagement activities
• Develop appropriate engagement questions and design structures for accessible events

Topic: Introduces the essentials of plain language writing for a variety of audiences.

Level: Introductory

Audience: Communications professionals

Standard length: Three hours (or two 90-minute sessions)

Objective: Apply the essentials of plain language communication in your own writing practice.

Designed for communications professionals or anyone responsible for communicating with the public, this session explores how to write plainly for your target audience. This session prioritizes organizationally tailored active learning. Learners will have the opportunity to workshop existing communications pieces to explore how to edit them for your organizations’ audience.

By the end of the session, learners will be able to:

• Explain the principles of plain language
• Analyze the needs of their audiences
• Understand the diverse ways people learn
• Write and edit documents to ensure clarity and accessibility

Topic: Helps learners understand the demands, expectations, and assumptions made in interactions with clients or the public

Level: Introductory

Audience: Customer or client service teams

Standard length: Two hours

Objective: Apply best practices in accessible service delivery to your work.

Designed for frontline customer service or client service teams, this session is based on our Accessible Client Service Delivery Framework. The session explores both how to reduce barriers to effective service across the five domains of the framework, and how to build new options for engagement for your clients.

By the end of the session, learners will be able to:

• Describe the five domains of the Accessible Client Service Delivery Framework.
• Communicate what they know about the existing accessibility practices of your organizations’ services.
• Apply the Accessible Client Service Framework to brainstorm ways to remove barriers and improve accessibility of your services.

Topic: Covers the foundations of web accessibility, its importance, and the Website Content Accessibility Guidelines.

Level: Introductory

Audience: Communications and digital teams

Length: 90 mins

Objective: Understand how applying the WCAG creates accessibility for users with disabilities.

Designed for Communications and Digital teams, this session introduces the Website Content Accessibility Guidelines (WCAG) and key concepts of digital accessibility. Participants will view a real-time demonstration of someone navigating your organization’s web content using a screen reader.

By the end of the session, learners will be able to:

• Understand the purpose of the WCAG and know how to access it as a resource
• Understand the diverse user experience of people with disabilities
• Analyze the needs of their target audiences
• Identify barriers within their existing web content and generate solutions

Leadership for advancing accessibility

Topic: Explores how to create opportunities to develop a more inclusive and accessible organization for all.

Level: Advanced

Audience: Executives and senior leaders

Length: 90 mins

Objective: Understand your role in championing accessibility.

Designed for Executives, senior leaders, and those with decision-making power, this session explores leaders’ roles in championing accessibility in an organization.

By the end of the session, learners will be able to:

• Differentiate between accommodation and accessibility.
• Explain recent shifts in our understanding and definition of disability.
• Describe the benefits of applying an accessibility lens to how they work.
• Identify the behaviours of an accessible leader and an accessible organization.
• Describe the key components of an accessibility policy lens.
• Apply best practices for accessible and inclusive leadership with their teams.

Topic: Explores how to provide accessible support in emergencies.

Level: Intermediate

Audience: Emergency and first responders

Length: Four hours

Objective: Apply your understanding of disability and best practices for supporting people with disabilities during an emergency.

Designed for emergency and first responders, this session explores how to support disabled people during an emergency, including during an evacuation or emergency protocol. Building from an initial foundation of accessibility knowledge, this session encourages learners to identify practical strategies for accessible emergency response.

By the end of the session, learners will be able to:

• Define key terms, including disability, accessibility, and accommodation
• Describe respectful ways to ask community members if they require accommodation or accessibility support
• Describe the major groups of apparent and non-apparent disabilities
• Identify key strategies for supporting people with functional limitations during an emergency, including during an evacuation
• Describe opportunities to offer accessibility support in their role in a variety of emergency settings