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Side view of a man in a wheelchair visiting the hairdressers in the North East of England. The hairdressers are braiding his hair while also dying the ends of it with different colours.

Accessible service delivery is good for your clients and your business

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Walk into any store or call any client service helpline, and you’ll likely be greeted by mottos like, “We put clients first” and “Your satisfaction is our priority.” However, if accessibility is not embedded in service delivery, the actual client experience can be far from satisfactory. You may think you’re… Read More

graphic promoting the webinar asks the question, "will 2025 be the year of accessible service delviery?"

Webinar summary: How to provide accessible client services – a framework for BC organizations

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Final versions of BC’s accessible employment and accessible service delivery standards are expected in 2025. The BC Government and the Provincial Accessibility Committee are reviewing public feedback from last year’s public consultations. On February 6, 2024, Untapped Accessibility hosted a webinar to help clients prepare for the release of the… Read More