Accessible client service training for teams

Topic: Helps learners understand the demands, expectations, and assumptions made in interactions with clients or the public

Level: Introductory

Audience: Customer or client service teams

Standard length: Two hours

Objective: Apply best practices in accessible service delivery to your work.

Designed for frontline customer service or client service teams, this session is based on our Accessible Client Service Delivery Framework. The session explores both how to reduce barriers to effective service across the five domains of the framework, and how to build new options for engagement for your clients.

By the end of the session, learners will be able to:

• Describe the five domains of the Accessible Client Service Delivery Framework.
• Communicate what they know about the existing accessibility practices of your organizations’ services.
• Apply the Accessible Client Service Framework to brainstorm ways to remove barriers and improve accessibility of your services.